FAQ

Q. What is momme?

Momme (pronounced moe-mie) is a unit of measure relating to the density and weight of silk.
The higher the momme (mm) weight the denser the fabric which means a greater amount of silk was used in the weaving process and the more durable the fabric is.

Q. What is the normal momme count for silk pillowcases?

When shopping for silk pillowcases keep an eye out for the (mm) count. The standard momme (mm) count on the market today is 19-22mm and the highest momme is 30mm. Beware of advertised silk pillowcases that do not have a momme (mm) count, these may be as low as 16 momme (very thin).

Check the momme silk weight of any silk pillowcase you're considering; heavier weight will cost more. Learn how to choose the best momme silk weight for your pillowcase and remember, if the product listing does not display the momme weight then buyer beware.

Q. What are silk grades?

Silk quality is graded A, B, or C, with Grade A being the best. Grade A silk is the highest quality long-strand silk. It is very pure and each strand can be unravelled to great lengths without breaking. Silk grades are also further differentiated by number; Grade A silk comes in A, 2A, 3A, 4A, 5A, and 6A, with 6A being the highest and finest quality silk available in the marketplace.

This means that a silk pillowcase made from Grade 6A silk will cost more because of the better-quality silk used than a pillowcase made from Grade 5A or below silk.

Q. What does “charmeuse” mean?

Charmeuse refers to a specific type of satin weave that creates silk fabric with a beautiful sheen. ... Using this traditional style weave, silk charmeuse has a lustrous and reflective finish on its front, which makes for a great contrast with the dull finish of its back. It is a perfect for products that display one side of the fabric, such as pillowcases.

Q. What does Oeko-Tex® Standard 100 mean?

Oeko-Tex® Standard 100 was developed by European textile institutes committed to finding a way to reduce our environmental footprint. Oeko-Tex® Standard 100 is a global testing and accreditation program that successfully sets the standards for the screening of harmful substances in consumer textiles.

All sassilk silk products are certified and have been tested and guaranteed to be free of all harmful substances, including toxins and irritants.

If you don't see Oeko-Tex® Standard 100 clearly labelled, the product is not certified to be safe of harmful substances.

Q. Why is there a colour difference?
Why strive to accurately represent the colour of each product, however silk has a lustrous finish and can look slightly different in different lights. Colour of your monitor screen can also vary. The product that you receive may look slightly different under different lighting.

Q. How long does it take to receive my goods?

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. A tracking number will be sent to you by e-mail once items shipped out. You can track your package by your tracking number.

Generally speaking, you will receive the items within 2~8 working days. Note: COVID-19 has caused some delays in transit time so please keep check with the tracking number. Note: For some big orders, in case of credit-card fraud, we need to confirm your personal details. Please make sure your e-mail or phone number is correct and available.

Q. Is silk from China really good quality?

Silk was first discovered in China more than 4000 years ago! Today, China builds on that legacy by producing nearly two-thirds of the 125,000 metric tons of silk produced around the globe. Chinese silk is of the highest quality available. Many silk products listed from other countries are made of either raw silk from China loomed in other locations, or already loomed Chinese fabric that is then sewn into the finished product in that country.